First time. Posting on mobile. Etc
I work support and I came up with the below for customers especially senior citizens.
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If you’re technology challenged, don’t tell me. Just stop using technology. Use something basic.
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If you have a child/grandchild etc who is good at technology, isn’t it easier to just ask them first.
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Google is your friend. I have a job because you don’t know how to use it. It’s easier to search for the answer than to call and wait and talk for one hour.
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Call the right people for your problems. Stop calling laptop company for printer problem or your phone maker for social media settings. That’s why you get tossed around.
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Tell the full story about what you did before the issue happened. Not after 20 minutes of making me dig around aimlessly.
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Some things are beyond my control. Stop acting like it’s my fault. I’m just the messenger. The infantry.
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When you’re directed to a website, stop doing a google search for it to come up with a bunch of useless results. Type in the address bar.
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If you remembered that you had more issues after the call ends, don’t take that as a reason to give a bad survey.
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If you’ve been a customer for bazillion years, we know. We appreciate that. Now what was the reason you called for?
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If you’re never buying the company’s products again, we’re sorry to see you go but if you do the same things with competition B, same results.
submitted by /u/coachwilcox1
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