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User submitted stories from working in a call center. Submit your story today!

Regular, Old Numbers

Old story from when my company launched a new online portal software for our clients. Cue LOTS of calls from older people having no idea how to step up their accounts. Me: Alright ma’am, you’re going to need to create a username and

Silence is golden.

I love my job, I love to help people and it's something that I've wanted to do for a long time, but I've gotten to the point that when confrontational customers say something rude or obnoxious I just PAUSE. It's not long, maybe a few