Story

Hello guys, I work for a water company in the UK and I just had this conversation for the millionth time. Caller:Hi I was just calling in to see why my bill went up? Me: well it looks like your usage increased last year, we are seeing this…

Just a bunch of small things that occur MORE THAN JUST ONCE that piss me off to no end. For context, every call opens with "Hello this is JuliusNova, how can I help you?", and I am trained in both reservations and the company's rewards…

WDP. I’m calling in regarding the form I received. me. Ok, what action are you wanting to take? WDP. The action I’m taking is calling you. me. Ok. WDP. I want to secure medical coverage for my dependents. for this year. me. Alright,…

I use to work for the bank and they would tell customers that before they closed accounts to make sure all checks were cashed. Otherwise it will reopen the account. It was policy. Yet I still got angry customers calling in saying that they…

So I work for a fairly large health insurance company. Today I received a call from a guy saying that he moved to a different state, but still wanted to keep his medical policy with us. Me: So you can have a mailing address in a different…

So I just had an interesting call. For context, I have an Irish accent, and the caller had a very thick Indian accent. This is important later Customer calling through to check their bill amounts. No problem, easy enough call right? Nope.…

M: MeC: Customer M: Allright, ma'am, the first opening that we have is on Feb XX at 2pm or 2:30pm C: Don't you have anything earlier? M: ..No, ma'am. C: Don't you have anything sooner for January? M: ... again ma'am, we do not. ​ I mean,…

Rx department rep: I need you to send us the updated Rx record. me: Alright I've done that. customer: I never got my ID card either and I need plan documents as well. me: So I've sent your mailing address to the carrier as well. Carrier,…

Sitting here on a busy day, 20 min hold time, call comes in and I spit out the greeting and my man says "I don't need anything, but can you hang up on me? I got a new phone and I don't know how to disconnect the call." Dude been on hold for…

I work for a UK based call centre to do with cars. First call I ever took in training i Had an older couple ring in. I asked for the reg of the vehicle but they couldn't provide. The man told me the vehicle was sitting on their driveway but…