Story

Just got off a call.... a homeowner called demanding that we fix his unit. We're not really supposed to help homeowners but I give it a shot. I asked if he could tell me what error he was getting and got the usual pulling of teeth. "It's…

This isn't as soul crushing as half the stories here but it's something that comes up often enough that I just want to put it out there. I love when customers are on topic. I love when they get to the point, have their information ready,…

u/FoxieBoxy 's story about "Fuck Jeff Day" reminded me of my own (non work sanctioned) encounter where I let fly on a customer, and then sat there for a week wondering if I'd still have a job the other side of it. Customer called at almost…

Old story from when my company launched a new online portal software for our clients. Cue LOTS of calls from older people having no idea how to step up their accounts. Me: Alright ma’am, you’re going to need to create a username and…

I work for government healthcare not private insurance. I work professional-to-professional so it's usually not too horrible. But people do think they know everything. A claim was denied because it was determined to be non-emergency. (An…

Him: Hello. I drive for Uber and they need a copy of my updated insurance documents. I don't know why you guys haven't sent me the new ones yet! Me: You drive for Uber? Him: Yes! Send me the policy documents over to my email. I need them…

This call just happened to one of my co-workers. Not to interesting but thought it was funny. FYI: Garage = tow company I work ERS as a dispatcher. One of our rules is that we don't tow vehicles from repair shop to another repair shop…

I take mostly Spanish-language customer service calls for an auto insurance company in the US. This was a few days ago. Him: I need to add a vehicle to my policy. Me: Of course. What's the VIN (vehicle identification number)? Him:…

I work in HVAC and I set up appointments for the sale consultants to visit customers who want new equipment. Im basically just the scheduler. Customer calls in and starts demanding a discount. I don’t give discounts, the sale consultant…

I love my job, I love to help people and it's something that I've wanted to do for a long time, but I've gotten to the point that when confrontational customers say something rude or obnoxious I just PAUSE. It's not long, maybe a few…