Story

I had a warm transfer this afternoon, but there was no mention of the customer being angry/upset/being on the phone for an hour etc. So of course, I take the call (move out for electricity) and proceed BAU, asking all the questions I HAVE…

I work for a car rental company as a specialist. Basically when a customer demands a supervisor I take the call. I'm not very tech savvy when it comes to the automated system. I know it asks you a few simple questions (like the pick up and…

The other day, a caller came in already irate because a department store couldn't fulfill his order until tomorrow for pick up. He had just placed it a couple hours before calling us. **The caller did swear, mostly because of the merchant,…

So I work for a prescription benefits manager and I’ve had a couple performance reviews at this point. The fact always that I’m not the most empathetic person always comes up. At some point when it comes to medicine and insurance, you do…

Last night was the last straw. I've not been coping for weeks and last night I just burst into tears. I called my partner who said he will support me and wants me to leave. I'm nervous though, and don't know if I will. I need money for the…

So I get a call today and help her set up autopay on the account. It kicks in next month, so i ask if she would like to make a payment today to keep the account current. She asks and I advise that $35 needs to be paid. Cardmember asks if I…

So borrower calls in and immediately decides to start a fight with me. I do my opening script thank you for calling customer service my name is VillianousNymph May I start with your loan number? “Why do you need my loan number? I already…

I just had this call that honestly made me want scream and slam my head in the keyboard. Background: I work for a fairly large bank in the Small Business dept. I take inbound calls from customers all day. Of course, it’s mostly small…

And it was the best job I've ever had, I know a lot of people hate call centers but I would just book appointments with patients and I've never had a rude one before. I feel like shit, I did a mistake and I got canned. My contractor told me…

Hey All, So wanted to change things up on this sub and pose a question. Say you are asked to direct a customer service video for your call center. What would be your opening monologue/line?" I'll start "Welcome new employee. Here at XYZ…