first day of nesting:
some of my calls were great and i received few compliments from customers which honestly made my entire day. (newbie’s luck i guess)
However, i can attest that the simulations we took during training isn’t really enough to “simulate” what usually happens in a call.
The problems were more complicated and it was challenging to get what the customers want even though you’re probing.
Sometimes the tools doesn’t work or there isn’t any option for a certain thing or you just don’t have any idea what the fuck’s going on.
I also had moments where i didn’t set proper expectations to customers which I know will eventually backfire and cause us lots of repeat calls.
I have skills but the way i fumbled on our first day really shows my age. Like, I’m too juvenile for this grown-up job and lots of my decisions came from a place of immaturity.
Please share your experience of taking live calls for the first time!