Hello This is OP with Emergency Roadside assistance company. Can we start by confirming youre in a safe location to wait for road service?
Customer: Yes, totally safe in the dollar stoe parking lot.
*continues verifcation, gets contact info and address and year make and model of vehicle*
And what is going on with your car today thst it needs a tow?
Customer: Oh, the engine is on fire
Me: the engine is, it still on fire?
Customer: of course. You guys can help with that right?
Me: No, you need to call the fire department first and then once it’s no longer on fire we can tow it. Wait , you’re not still in the vehicle, right?
Customer: No I’m sitting on the curb. I’ll call the firefighters and call you back (They did not call us back)
While yes, the family dollar parking lot is a safe location, maybe mention your gas engine is literally on fire. You’re definitely not safe and all the prerecordings say if it’s not safe to call 911