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Technically, true. But dear God

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Hello This is OP with Emergency Roadside assistance company. Can we start by confirming youre in a safe location to wait for road service?

Customer: Yes, totally safe in the dollar stoe parking lot.

*continues verifcation, gets contact info and address and year make and model of vehicle*

And what is going on with your car today thst it needs a tow?
Customer: Oh, the engine is on fire

Me: the engine is, it still on fire?

Customer: of course. You guys can help with that right?

Me: No, you need to call the fire department first and then once it’s no longer on fire we can tow it. Wait , you’re not still in the vehicle, right?

Customer: No I’m sitting on the curb. I’ll call the firefighters and call you back (They did not call us back)

While yes, the family dollar parking lot is a safe location, maybe mention your gas engine is literally on fire. You’re definitely not safe and all the prerecordings say if it’s not safe to call 911

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What do you think?

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BS complaint from a caller

I know this isn´t the normal post but im dire needs