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Trauma dump (I’m not your therapist)

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I work for a car insurance company. Lady called to cancel her policy. I ask normal retention questions. Huge mistake. 45 minutes later, she’s told me her life story, I can’t get her off the phone, my aht is absolutely fucked. I kept trying to wrap the call and she just kept talking. How do ya’ll handle these people?

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What do you think?

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