I do not have a magic wand!!


What are some examples of calls in which customers wanted you to bend the fundamental nature of reality to meet their demands?

When I did support for a cell carrier, I sometimes had customers who wanted to activate a phone that was too old to work on our network. One woman became angry and thought this was ridiculous. I explained that at some point a phone becomes so old that it is not practical for the company to continue to provide backwards compatibility, but she argued that we should support EVERY model. I did not ask, but I wondered whether she would also include the bag phones from the early 90s that plugged into a car’s cigarette lighter.


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Do call center managers monitor this subreddit?

“I want an update on how my complaint is being handled!!” Huh???