Do call center managers monitor this subreddit?


Do call center managers monitor this subreddit? One time well over a year ago I complained about a manager who would pick a bad customer review, post it in the chat line, and then publicly shame the agent. During team meetings, he would pick a metric some of us did not meet, call us out by name in front of everyone, and demand that we explain our numbers.

I did not name the manager or the company, but soon after I posted it, that behavior stopped. Management still treated us like drones, even though that specific form of abuse ended. No matter, they always have another way to dehumanize their agents.


What do you think?

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Tale of the cell phone

I do not have a magic wand!!