Short version. Caller was upset about being given incomplete info by a previous rep. I tried to help but he was pretty much not giving me a moment to respond. Once I got a chance to reply he started talking over me and used a profanity (not directed at me but the company). I used an assertive voice to tell him to stop a few times and eventually he paused. Everyone in a cube four desks down turned and looked at me. I told him if he cursed again I’d hang up. At the end he apologized for his language and tone. I never yelled or screamed just used a loud commands to take control of the call. My question is this…
Do you think my behavior would be looked at favorably among coworkers?
Am I showing assertiveness or a lack of self control?