I sell live theater tickets and I just had a caller who struggled so badly in using our website (despite it’s obviously simplistic design) that he called to yell at me:
Me: Thank you for calling \_\_\_\_\_. My name is \_\_\_\_\_. How can I help you today?
Caller: I CANT USE YOUR WEBSITE! IT’S NOT LETTING ME BUY TICKETS!
Me: Oh, I’m sorry to hear that. Shall we purchase the tickets over the phone?
Caller: THAT’S WHY I’M CALLING YOU! YOUR WEBSITE IS STUPID! WHY DO YOU GUYS DO THIS TO YOUR PATRONS!? YOU SHOULD BE GRATEFUL TO US! WE GIVE YOU MONEY! DO YOU NOT WANT MY MONEY!? IS THAT WHAT THIS IS!?
Me: …. I assure you that is not the case. Would you like to purchase the tickets over the phone with me instead?
Caller: FINE! WHATEVER! IT’S FOR \_\_\_\_\_ AT 8PM! TWO TICKETS AND I wANT THE SEATS I CHOSE! DON’T TRY TO UPSELL ME ON SHIT!
Me: Our seats are all sold at the same price regardless of location. Are you currently holding onto seats B102 and B103?
Caller: I DON’T KNOW! YOU TELL ME!?
Me: I ask because those are the only seats left for the performance. If they are not in your cart then it means they’re in someone else’s cart and I cannot sell them to you.
Caller: OH FOR FUCK’S SAKE! HOLD ON!
Me: *sees the tickets were released; grabs them* Thank you. Now then, the total for these tickets are $80.00 . What kind of card would you like to use?
Caller: NOW HOLD ON! I AM A MEMBER! A MEMBER! YOU HEAR ME!? GIVE ME THE DISCOUNT!
Me: The $80.00 is the discounted rate. What kind of card would you like to use?
Caller: I DON’T CARE. WHICHEVER CARD YOU HAVE ON FILE!
Me: I do need you to confirm type of card and the last four digits.
Caller: ***OH MY FUCKING GOD! I JUST WANT THE FUCKING TICKETS! WHY ARE YOU MAKING THIS SO DIFFICULT!? ARE YOU FUCKING NEW OR SOMETHING!? IF YOU DON’T KNOW HOW TO DO YOUR JOB THEN QUIT AND GIVE IT TO SOMEONE WHO DOES!***
Me: Do not talk to me like that. If you continue to talk to me in this aggressive manner, I will hang up.
Caller: OH GO FUCK YOURSELF!
He called back a few minutes later and got my colleague since I was on a call and my colleague said he complained about the *Immigrant Girl* who was disrespectful and wouldn’t sell him a ticket.