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Starting a new call center job, wfh, and it’s wireless?!

So I start a new wfh job, call center, on the 21st.

I was reading my on boarding paper working/1st day paper work and what to expect, it shows you how to log into your laptop etc. It also tells you how to connect to your home wifi!

I am surprised, this means I can take calls over wifi? That actually works? I can be in bed and taking calls? Lol. My current employer said wifi connection isn’t stable enough for calling, so we have a wired connection at my current job.

Has anyone else heard of this? I just didn’t know it was possible and I’ve been doing the wfh thing for 2 years with my current employer.

What do you think?

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Those that have worked in a call center for a while, how did you do it?

I’m starting to have mixed feelings about my job