my stats are too good now


so recently i have been getting told of for my acw being over 40 sec. i have taken on board their advice and got it below it the majority of the time.
as a result my overall aht has reduced by around 60 seconds.

now my aht is too low and concerning even though I maintain 100% call quality.

ill add that my aht before reducing my acw was right on target and in green but now its too low and in yellow.

i literally cannot win with this job and i feel as though they are just nit-picking now.


What do you think?

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made a mistake (more like miscommunication)

Silver lining at my job.