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I’ve been a customer service rep at the same company for nearly a year, and the last month has broken me. Burned out. Our customers used to be really nice and that kept away the burnout but lately they’ve just been horrible. So rude, demeaning, and just overall nasty. At least one a day and they keep complaining about me to my manager. But every time, my manager has backed me up and explained the exact same policy to them lol. This used to not happen to me, I don’t know what it is but I’m at my breaking point.
People dont say things that would warrant a hang up, like racist or sexist comments or swearing, but they’ll speak to me slowly like im stupid or start yelling. It takes a concentrated effort to breathe and speak calmly. But I feel that I am reaching my breaking point where I just snap at the next rude person and tell them that I am a human trying to survive just like them and that I dont get paid enough to be disrespected.
I just cannot fucking deal with it anymore and I feel too drained to even look for another job after work. I’m good at my job, but its getting to a point where I just dont care anymore and its making me have a really negative world view.
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