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This call occurred when I was working as a technical support supervisor/escalated technician.
M is me and C is the customer. Ms. C has called in and immediately requested a transfer from the Tier 1 rep without allowing them to assist. Despite several attempts to assist the customer, I get the call.
M: Thank you for waiting, my name is im_mr_b-
C: Are you a supervisor?
M: Yes I am.
C: Okay, then get me a higher technician.
M: Ma’am-
C: Higher technician!
M: So ma’am, I am a supervisor and also an escalated technician.
C: Do you think I was born yesterday?! That’s not how call centers work! You must be new.
M: Been here several years. Have you worked here?
C: No?
M: Ah. How can I help you?
Ms. C’s issue: She needed to update her Windows OS.
Very in-depth issue, I know.
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