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I work for a small to medium sized e-commerce company. About 100-125 employees.
I’m on the web content and design team. One guy on our team covers all the reviews we get on various platforms and handles them accordingly to fix site issues, refer them to the right department for more help, ect.
He’s out for a long weekend so I said I’d cover him today.
I noticed one guy left two back to back negative 1 star reviews. About how WE screwed up and shipped his package to the wrong address. Barely coherent sentences
Then when he called support they told him that wasn’t our problem and he’d just have to buy his items again.
This isn’t our policy. We eat lost packages all the time as long as you reach out within a few days of it being delivered.
So I dig for his email address (he didn’t leave his reviews through the feedback form like most customers so took a few extra steps) and pull his invoices.
Back in December of last year he sent a package to 1234 Maple Street, Earth Grove, Texas 62062.
This time he sent his package to 1200-1299 Maple Street, Earth Grove, Texas 62062.
Which is just a range of addresses with no drop point.
I pull up his address on street view thinking maybe it’s like a set of PO boxes for the subdivision. Of course it isn’t. He’s got his own mailbox at the end of his driveway.
I look at his invoice data and he placed the order himself. Unassisted by us.
Then when I go to refer him to our customer service team to have someone help him I see he’s blacklisted because less than 24 hours after leaving his reviews he already opened a credit card dispute. Which we cannot intervene in because the card issuer freezes the transaction to do their own investigation that will take up to 90 days.
So we’re done with him. Our policy is don’t do business again with disputes.
This moron is out $50~ because he as a grown adult couldn’t remember where he lived and then was too impatient to let us fix it.
People astound me.
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