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When I was fairly new in my insurance job I made the mistake of speaking my mind before the person hung up the phone.
A woman had been really short with me and quite rude and when I had finished speaking to her I said to the person beside me ‘well she was rude’ and then heard the heart dropping words ‘I’m still here’ I wanted the ground to swallow me and I am fairly certain I turned like 10 shades whiter.
I had to get my manager to smooth things out and then got a gentle talking to about being careful what I said while I bawled my eyes out.
Lesson learned…. And I still get heart palpitations thinking about it 4 years and 1 job later!
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