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I’m literally typing this as Im clocking in. I’ve been with a financial institutions call center for over half a year now and I’m at my breaking point.
The company is great, benefits are great, pay is great, but the customers are so demeaning and hateful more often than not, and dealing with people who just lost a lot of money is always mentally taxing with yelling, crying, or directing anger at me.
I dread working every day to the point of almost calling out when it’s time to go back in after my day off.
I’m 24 years old and still do not have a car so my options are limited. I tried going to this job to buy one so I can at least have other options, but I’ve only managed to save a about 5k after living expenses.
I want to quit so badly. I’ve been severely suicidal, and anytime I express that this job is causing these thoughts I’m gaslit and called lazy and told that all jobs are like this. This makes me wonder, “if I quit this job how will I hold any job?” And the depression and suicidal ideation gets worse. I started smoking and drinking again because of this job, just to numb the misery after every shift and in general my health, mental and physical, has tanked.
Has anyone been in this position with call centers, and if so do you have any advice?
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