I work in a call center, but remotely. We are open 8am – 8pm every day, 365 days of the year. Why do customers wait until 5 minutes before we close to call us with a super lengthy query? I swear they do it on purpose. They’ve had literally 12 hours to make the call, but choose to do so with 5 minutes to spare? It’s giving the same energy as people who turn up at a restaurant 5 minutes before closing and expect to be seated and have a meal cooked for them. We should legally be about to say “well, we just closed so looks like your time is up. Call back tomorrow” and just end the call

What do you think?

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Working for a bank you hear the wildest things

So hard to get help!