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Recently joined this sub as I’ve just accepted a part time call centre role in student services at a local university. From my understanding, it’s primarily helping current and prospective students with enrolment/eligibility questions and providing information on course etc etc. All inbound, no cold calling. I have a friend who did a similar role at a different university (both in Aus) and she said it wasn’t bad, but some of the posts here have freaked me out.
I’ll be doing it part time as I’m doing my postgrad at the same time but it’ll be completely new territory for me as I’ve never worked in a role like this before. Any advice you’d offer a first timer/advice you wish you’d gotten?
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