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On mobile, so sorry if any wonky formatting.
I work as an escalations supervisor at my job. I get them when they’re so mad and frustrated, the tier 2 just don’t know what else to do with them.
So I get a guy who is livid that he’s being charged every single month for about $20. Swears it’s my company.
**spoiler, it’s not**
As he is yelling at me he spouted probably the dumbest threat I’ve ever heard. “If I don’t have a refund in my hand on 4 days then I’m going to call….call….. Well call SOMEBODY, because I’m just not happy!!!!”
He then mentions that retirement group, let’s call it aardvark. Ahhh here come the lightbulbs in my head!
I let him vent some more, and googled that company for some contact info. I then explained that if aardvark is taking money from his account, it certainly isn’t on our behalf, and he will have to contact them.
Friends, you could’ve heard a pin drop. He meekly accepted the number I had, and the call was completed.
No apology from him, of course. But dang I don’t know how I didn’t rupture something trying not to laugh at him.
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