[ad_1]
This still makes me want to scream thinking about it.
Last Thursday afternoon, I grabbed a ticket from a customer (we’ll call her Susan) who wanted troubleshooting assistance with one of her integrations, something we do all the time. She requests a Zoom screen share to go over it on Friday. I let her know my availability on Friday would be between 10am and 1pm. ( I try not to schedule these types of calls during the hours I’m supposed to be online for inbound calls).
Susan picks 1pm. That’s not “between”, but sure.
On Friday, I email her the Zoom link at 12:55 and start the meeting. I sit there waiting for her while working on other things. After about twenty minutes, I closed the meeting and emailed her asking her if she wouldn’t mind choosing another time, or just sending me a video of whatever it is she needs troubleshooting and we can do this over email if she’s having trouble making time for the calls (keeping in mind I have no idea what the actual problem is yet, this is just scheduling a time for me to look).
She responds back a whole hour later saying she had another meeting run over and asked my availability for Monday. I gave her my availability…..never heard back.
On Monday, she emails me at 5:45pm or so, which is 25 minutes to closing, asking about my Tuesday availability.
Tuesday morning, I told her I’d be available between 2pm and 5pm.
She picks 5pm. I start to suspect I’m being trolled.
This time, I ask her to do 4:30pm because I’m not about to still be on a call with her when it’s close to closing time. She says this is fine.
4:30pm rolls around, Susan’s of course a no-show. I wait 15 minutes, and then close the meeting and hop back online for inbounds.
At 4:45pm, she emails me saying “I’ll be online in 10 minutes.” I wonder if she’s like this for her own doctor’s appointments.
I decide not to reply yet seeing as I had a few calls come through. But Susan decided to call into the support line and ask for me directly when she saw I wasn’t in the meeting any longer or responding to her emails.
It ended up being the shortest call because infuriatingly enough, we had nothing to troubleshoot – she just wanted something to work in a specific way, and it couldn’t. This could have been a quick phone call or an email taken care of in one day.
TL;DR: I am once again asking grown adults to have some basic respect for other people’s time.
[ad_2]
