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Why? Ohhhhh why do people call in to handle an issue then proceed to tell you that they don’t have the time? What are your best stories of this and/or how do you handle them?
Typically, my approach to this is. I let them know we are open 24/7 (I work for an insurance company) and they can call back when they have more time as this “insert the reason for their call” will take 20 minutes or so. I over estimate in order to “exceed” expectation and it make them feel better.
What do you guys got….
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