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So, I have been doing wfh for about 2 months now, and two weeks ago a call came in from a customer. I screwed up with the account and was stressed out so when I placed the customer on hold I was probably cussing and saying god knows what. I honestly don’t remember. My boss came to me today and said there was an issue with that account. She said she will go back and listen to the call so figure out what happened. I’m scared that I said something messed up on hold because I was stressed and now I’m worried I will be fired. Please tell me if my manager will hear what I said, and if this is a fireable offense. Of course nothing I said was racial or extremely messed up, but I’m sure it was probably offensive.
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