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Prior to my role in financial services, I worked for a trade association that has long passed relevancy, banking on their name in niche circles.
Our telephone customers often purchase books, courses, conference registrations and credential examinations.
Others in the organization had a tendency to look down on our department, that the call center folks were uneducated or just not to be respected. They would often quote prices and deals for folks that were either not able to be honored or difficult to be honored with little to no accountability.
It was the call centers job to fix it, and make the customer and business happy, not always an easy task.
It always puzzled me the disrespect myself and colleagues would get from other departments, we literally paid for their paychecks.
End rant.
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