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Dear UK customers

Ive had maybe 1 out of 50 positive interactions with you. Stop getting angry with me for me being american. I am trying to help you. Here’s three quick stories that are slowly making me dread taking UK calls.

“Thank you for calling, how can I help you?”

“OH my fucking GOD, are you in fucking America?”

“Yes sir but I’m here to help, how can I assist?”

“Fuck off” *click*

Literally could have helped this dude but he got offended that I was American, okay makes sense.

“Thank you for calling, how can I help you?”

” I need a bed and breakfast in *muffled ass city*”

“I’m so sorry but I had a hard time hearing you, can you spell that for me?”

“How stupid are you? It’s *muffled ass city*!”

“I am so so sorry but I need you to spell it for me, I’m having a hard time finding it on my end.”

“You fucking Americans make me sick.” *click*

Again. I could have and would have loved to help but you got offended because I wasn’t familiar with every city in a country where I don’t live and don’t typically have to do any work in.

*for this story we’ve already found where they want to go and I’m reading them disclosures*

“Alright so this will be too late for you to canc-”

“I don’t care, are we done yet?”

“Sorry about that but I do have to make sure I read you these disclosures verbatim due to policy, this will be too late for you to canc-”

“STOP FUCKING TELLING ME THAT I GET IT. ARE WE DONE OR NOT?”

“Cancel, and it is not refundabl-”

“I DONT FUCKING CARE. I FUCKING KNOW HOW THIS WORKS, YOU PEOPLE ARE IDIOTIC” *click*

Since I didn’t get to read my disclosures verbatim I couldn’t process their reservation and had to cancel it. It brings me joy knowing they pulled up and were denied. This one really bothered me because “you people” was said with such disgust.

To angry UK customers : I am literally just trying to help you. I’m sorry we beat your guys ass in the 1700s but don’t get mad at me for doing my job and wanting to do it accurately. Like its not my fault you’re calling us after the UK call center closes, it’s yours. And it’s not my fault you’re not calling the bed and breakfast directly, it’s yours. I don’t get mad when an offshore agent answers my call because I trust the companies I spend my money with to train everyone efficiently and effectively.

What do you think?

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When the rest of the company doesn’t respect your department

Irate customer who called in EVERYDAY