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I take an escalated call from an agent. The agent says that despite multiple attempts of telling the customer Customer Service cannot cancel her account, she is refusing a retention transfer and wanted a manager.
Yay.
M: me, C: customer
M: Thank you very much for waiting. This is im_mr_b, a manager here at Company. I understand you want to cancel an account, is that correct?
C: Yep, and I’m waiting on you to do it. Hurry up.
M: I understand. Unfortunately only Cancellations can cancel your account. How about I explain your situation to them-
C: Cancel my account.
M: I can’t ma’am. Like I was saying, I can’t-
C: Hey! Cancel! My! Account! Are you listening to me?
M: I can’t.
C: You have a computer.
M: That doesn’t have an option to cancel an account.
Ahh…
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