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I work for a car rental company as an escalation agent. Basically when a customer demands a supervisor I take the call.
Mobile format, so I’ll keep it brief.
H: Thank you for calling Rental Car Company, my name is HenriquesDumbCousin, may I have your name please?
C: Customer
H: Thank you, how can I help you
C: I had an emergency, I won’t be able to return the vehicle tonight. I need to return the vehicle in the morning
I see her rental agreement and see that the vehicle is due tonight at 1800
H: I do apologize ma’am, but if I were to extend this for tomorrow morning you will be charged an additional day
C: Why?
She’s one of those customers…
H: My hands are tied ma’am, I do apologize you’re going through…
C: What did you say?
H: My hands are tied, I’m sorry you’re going through this, but if you extend the reservation, the charge is valid
C: You guys are horrible!
H: My apologies for the inconvenience
C: I was told they would give me an additional discount because I’m a nurse
H: This reservation has a discount applied to it already
C: That’s the airline discount, not the discount for being a nurse
H: You already have the vehicle ma’am, it’s too late to add any additional discounts or coupons to your rental
C: You’re being an asshole, you know that
H: No ma’am, I’m giving you facts
C: You’re an asshole, and you’re a supervisor?
H: That I am
C: I can’t believe that you’re a supervisor
H: (no longer giving a fuck) Uh-huh
C: So when you need to go to ER and need a nurse, good luck
H: Thank you
*cust hangs up*
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