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“So when you need to go to ER and need a nurse, good luck”

I work for a car rental company as an escalation agent. Basically when a customer demands a supervisor I take the call.

Mobile format, so I’ll keep it brief.

H: Thank you for calling Rental Car Company, my name is HenriquesDumbCousin, may I have your name please?

C: Customer

H: Thank you, how can I help you

C: I had an emergency, I won’t be able to return the vehicle tonight. I need to return the vehicle in the morning

I see her rental agreement and see that the vehicle is due tonight at 1800

H: I do apologize ma’am, but if I were to extend this for tomorrow morning you will be charged an additional day

C: Why?

She’s one of those customers…

H: My hands are tied ma’am, I do apologize you’re going through…

C: What did you say?

H: My hands are tied, I’m sorry you’re going through this, but if you extend the reservation, the charge is valid

C: You guys are horrible!

H: My apologies for the inconvenience

C: I was told they would give me an additional discount because I’m a nurse

H: This reservation has a discount applied to it already

C: That’s the airline discount, not the discount for being a nurse

H: You already have the vehicle ma’am, it’s too late to add any additional discounts or coupons to your rental

C: You’re being an asshole, you know that

H: No ma’am, I’m giving you facts

C: You’re an asshole, and you’re a supervisor?

H: That I am

C: I can’t believe that you’re a supervisor

H: (no longer giving a fuck) Uh-huh

C: So when you need to go to ER and need a nurse, good luck

H: Thank you

*cust hangs up*

What do you think?

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The number of people who think I can lower their deductible is to damned high!

First call experience ever