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I want guys to assembly my item for free

Hi fellow call center workers. I quit my old call center to end up at a different one… Go figure. I’m now in furniture so my holidays are a mess. This happened a little over a week ago and I don’t think I was being unreasonable.

Customer calls in cause her delivery was pushed back again. It is national news that the global supply chains are messed up but no one assumes that applies to their order. She then demands we switch her delivery to include assembly for free. Her reasoning is that she order this expecting her neighbor to assist her but he is moving so we should do it for free. I told her that I can ask the delivery if they would add it but they probably won’t do it for free. Needless to say so asked for a sup.

I understand her neighbor moved but there is no one that can help her assembly it

What do you think?

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“You don’t deserve to have a job!” Debatable, but you’re still wrong.

Systems down, but still have to take the calls