A gentleman wanted to cancel an insurance policy. At the time, he needed to send that in writing … but he really did not want to. He felt that it was an inconvenience. He was perfectly capable. He just felt he should not have to. He argued with me for a good few minutes about it. He literally had to write his name, address and ‘Please cancel my policy’.
Him: if you won’t just cancel it over the phone, you should write the letter and send it out to me to sign!
Me: With respect sir, in the time you’ve spent protesting our policy with me during this call, you could could have written it yourself!
Him: I regard that as an impertinence! <hangs up>