I work in collections and one of my biggest pet peeves is when someone calls in and just proceeds to talk over you. A small misunderstanding that can be cleared up in 5 minutes ends up taking closer to an hour just because they want to talk over you instead of listening.
First call of the day was from an angry old lady who absolutely refused to listen and kept giving me attitude. Any time I tried to answer a question, she just kept going on about how wrong it was.
I get it. Nobody wants to call collections. If you’re calling me, you’re having a bad time. But please, help me help you. I can’t clear anything up when you’re yelling at me.
The best part was at the end of the call, after I was finally able to explain why she owed, she said she hopes the call was recorded because she wasn’t rude 🙃 Sure, Jan.