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First call of the day

(Me: M, Customer: C)

M: Thank you for calling **Company**, how can I help?

C: I need you to explain my bill *right now*!!!

M: Okay, I’m more than happy—

C: Yeah, yeah, yeah, blah blah blah, just explain my bill.

M: Okay, I’m pulling—

C: Don’t say what you’re gonna do, just do it.

M: (not sure what I can say to this person, so I get right to the point.) It looks like your current charges are—

C: You’re just going to tell me the same thing the last person told me and they were LIARS!

M: I see, well I can only account for myself, but I do apologize if some wrong information was given to you… I am happy to go over your bill as it is today, though.

C: Well, why didn’t they tell me the right information? It’s your company, you should know.

M: I do apologize, how about we take a look at your bill so we can make sure you have the right information?

C: That’s what I have wanted all along (starts maniacally laughing)!!! Good to know you understand English and can finally fix this for me!

M: Yes, sir, I’m happy to help with understanding these charges. Just to begin, is there a specific charge you saw to be incorrect or are you just wanting a general overview of the bill?

C: (more laughing) I have no IDEA what the charges are, it’s **your** job to tell me what they are!! So tell me!!

M: No problem, sir. It looks like your plan is 100, your device is 15, and your insurance is 10. That puts us at 125 total.

C: No it does not!!! My bill should be 100!

M: I do apologize if—

C: **100!!! 100!!!! Make it 100!!!!**

M: Sir, I understand that there may be some confusion about the charges—

C: No confusion!! 100! MAKE IT 100!!

M: Again, I apologize, but with your current charges, everything looks pretty spot on. The charges seem to be straightforward, was there something I mentioned that sounded incorrect?

C: It’s all correct, it’s just too much!

M: Okay, Well, would you like to maybe pay off your device? We could also remove your insurance, if you wanted to to reduce the bill further?

C: FINE!!

(Actually, he didn’t say fine, it was 30 more minutes of the same stuff, this is just the end of my rant)

What do you think?

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Ah. You’re THAT customer.

Man has been contacting since 2016 about 1-3 times per week.