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I work as a case worker for an industry that is stereotypically male led. Part of my day is also set for inbound calls. For a number of reasons the person you speak to initially isn’t necessarily your case worker going forward.
My phone rings:
Me: *generic call intro*
Caller (m, by the way): I’d like to speak to Male Colleague (MC) please.
Me: I’ll check his availability in a moment, I just need to check your details first.
I take him through security and notice MC spoke to him initially but its actually a case newly assigned to me.
Me: I can see MC spoke to you before but the case has now been assigned to myself. I’ve not had the opportunity to look at it fully yet however I can see MC asked you to send in some documentation we still haven’t received, do you need our details?
Caller: That’s what I want to speak to MC about, can’t you just see if he’s free?
Me: As the case has been assigned to myself I’m the best person to speak to, while MC took your call he’s not reviewing your case going forward.
Caller: Give me your email then.
I oblige and he had no further questions. Apparently.
About 20 minutes later we recieve a new email.
*****
“FAO MC,
Your colleague gave me this email if I had any questions for you.
*list of questions*
Please respond directly at your earliest convenience.”
(still no documents)
*****
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