in

Yeah, you can pay 1/2, but just so you know we have it on record you agreed to pay this amount each month

Y’all I’m just- so tired already so I’ll jump right into it:

​

Me= Me, ED=Entitled Dude, $$=full payment agreed to, $=1/2 payment he wants to do

​

Me: “His, Is _____ available?”

ED: “This is he”

Me: Great, this is McNuggeteer from ____, can I please have you verify either address or Date of birth?”

ED: “How about I tell you I know about the payment plan.”

Me: “That’s great, but I still need you to verify either address or Date of birth.”

ED: “How about I give you the card information so you can just run the payment.”

Me: “Once again, *sir*, either address or Date of birth.”

ED: Ok, Fine ____”

Me: “Great! *reads Miranda* Are you able to make your $$ payment today?”

ED: “Yeah, but it’s supposed to be 1/2 that.”

Me: “Actually sir we have it on file that you signed and agreed to pay $$ monthly. If you’d like I’d be happy to send you a copy.”

ED: “No, I have been paying $ consecutively.”

Me: “Right, that’s despite us reminding you that this is what you agreed to. If you’d like we can run it for $ amount again, but this is what you have signed and agreed to. Do I have your permission to run this payment for $ today”

ED: “Yeah, but your coworker said that I could do it for $” (that was 4 months ago, was supposed to be a 1 time thing & he wasn’t the account rep so he shouldn’t have done that in the first place).

Me: “Yes sir, I understand. I’m just letting you know that this is what you agreed to so we will keep asking for the full payment you agreed to.”

ED: You know we’re in Covid right now?! This is harassment! I have this on recording and-”

Me: “You are recording this call?”

Ed: “Yes! And you guys can’t do this-”

Me: “Ok sir since you’re recording this I can no longer speak on this line. If you would like to give a call back on an unrecorded line I’d be more than happy to discuss this further. Goodbye.”

​

Y’all I know I could’ve handled that better, but I’m on 3 hours of sleep due to the summer heat (no A/C in my house) and I almost hit a squirrel on the way to work. I reached my mental & emotional capacity the moment he tried to avoid verifying any information.

This is also the 2nd time he has used the term “harassment” on me in 2021 so at least I got the greenlight from my manager to only reach out to him through mail from now on if I thought this was gonna be an issue. Sucks for him because he actually NEEDS to make his payments on time otherwise there will be very real repercussions for him from certain courts. Guess he’ll have to start remembering on his own to contact us rather than I babysit him (which he has a record of not doing).

**edit for quick note: I have no idea why our clients are fine with people only paying 1/2 when they make it very clear what they expect. I really think they don’t care unless the payments stop altogether

What do you think?

Leave a Reply

Your email address will not be published.

People who don’t grasp the concept of call centers

Quit the field finally after 2 years in multiple call centres!