Got a call the other day that made me laugh pretty hard.
Customer called in saying they weren’t able to connect to their wifi on their phone for some reason.
I checked their router and saw no obvious issues and several devices actively connected. Asked them if they could see ‘wifi name’ in their available network list at all.
‘No I only see ‘shopping center free wifi network’ but it’s not as fast as mine and I want to watch Netflix while I wait for my wife to finish shopping’
They didn’t live anywhere near the shopping center. I had to explain wifi range limitations to a grown man that day.