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Website Messaging.

I’m half on phones half messaging service doing tech support for a banking website. In messaging we have 4 conversations at a time.When people are impatient typing Hello, hello, are you there I tend to ignore these people and reply to everyone else before them. Anyone else like this?

What do you think?

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Welp, Imma head out….

If they hate us so much, why do they keep calling?