How many times a day do I say this? When a customer has some oddly specific request or even just calling to confirm something that’s still processing after two weeks… So much of my job is absorbing and deflecting hatred of the company so… what exactly am I being paid for? Oh right, human emotional capital so the top brass to get more actual capital while never spending on system improvements. Weird, never thought I’d be paid for my emotions or lack there of. Part of my job is actually technical and providing a service, but it gives me pause to realize how much is some bizarre emotional exchange so people calm down and keep paying premiums, plus the hoops you gotta jump through to get it done.