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First time poster here. Typing on mobile. Forgive any errors please.
Today, I had a huge grumpy and combative prospect on the line. I work for a university and take inbound calls for all sorts of inquires as well as do outreach to check-in on our student population.
Today, I had a prospective student calling in requesting literature about our school.
The call follows:
Me: Thank you for calling University, this is OP’s first and last name. How can I help you?
Caller: I’m interested in getting some literature about your school
Me: Awesome, I’m excited to hear you’re considering taking the next step in your educational journey. Do you mind if I get your name?
Caller: NO.
Me: uh
Caller: What’s YOUR name???
Me: I’m OP’s first and last name
Caller:
Me: Do you mind if I get your name?
Caller: Yes.
Me:
Caller:
Me: Can I get your best call back number should we be disconnected?
Caller: I’ll just call back if that happens.
Me: Okay. Can I get your email address?
Caller: No. I want you to mail it to me.
Me: I’m sorry sir. Due to Covid we are all working from home and are unable to mail any documents. I can email it to you if that works.
Caller: No, I NEED you to mail it to me.
This goes back and forth until the caller starts becoming (even more) irate and demanding my supervisor. He disconnected before I could get him to one and proceeded to call in three more times harassing three other agents. Gotta love it
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