I’m so tired of being cursed out, made fun of, literally screamed at and still being expected to remain on the line with the caller.
little background about me-I’ve worked for a call center for about 2 years, not out of choice-out of the fact that there is no where else to work in my area (I live in a rural area) and it’s the highest paying job around and a job that actually offers benefits. As time has went on, I’m just completely burnt out. I’ve been through a lot in my personal life since I started this job which includes but is not limited to a near death experience, a horrible break up, and several health issues. I’ve been trying hang in there the best I can because I really need the insurance do to my health problems.
Im so tired of being cursed.. screamed at, interrupted, made fun of for pretty much anything under the sun. I even get made fun of for WORKING AT A CALL CENTER by the people that call in. My “supervisors” are rude and not helpful at all when I have issues or questions I can’t answer, they either tell me something ridiculous to tell the caller or when I ask them for help on something I’m not sure of they berate me for not knowing and act like I should already know. I feel treated like a dog by the callers and my supervisors. I’m just at a loss of what to do, today I got a guy that was being so hateful and cursing so much that I just hung up on him, I started out being very nice and polite (which feels pointless at this point because I know what’s coming on every call) and after 20 minutes of him taking down to me and cursing I warned him to stop cursing, he continued to be a jerk and I literally felt like my heart was going to beat out of my chest, my heart starting being so fast and I felt like I was seeing red, I tried to tell him once again the solution to his problem but I could barely get the words out, my voice was breaking up towards the end and I just hung up afterwards. Now I’m afraid of getting fired for it because the company has a VERY STRICT no hang up on callers- they say if the caller is cursing you that you need to warn them 3 times, then the 4th time thank them for calling and tell them to have a good day… I couldn’t do it, I couldn’t make the words come out. I literally had to set there for a few minutes afterwards to calm myself down because I felt like I was going to freak out. I was shaking and once again my heart was going crazy. How in the world are you supposed to deal with callers like this? I tried but the words just would not come out..