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Some call just to keep busy…

Caller: *Babbling and mumbling her words at 100mph* “hey, I haven’t received my package and it was suppose to be here already and I really need it and I don’t have time to be waiting around for this order cause I’m already very busy waiting for a relative to die, and we’ve all been waiting all day for him to die so I don’t have time to be worrying about this package, can you just tell me where my package is…”

Me: “oh I’m sorry, sure. What is your order number?”

Caller: *Mumbling in desperation* “I don’t have any of that information, didn’t you just hear what I said… we are very busy waiting for someone to die and going thru this. Can’t you just help me?”

Me: “I would love to help you but I do need some information to pull the order up. Your phone number wasn’t linked to any account. Can you provide a Customer ID, an alternate phone number or an email address?

Caller: *exasperated* “I don’t have any of that stuff… why can’t you just tell me where it is? I’m gonna have to call you back…”

*Click*

Grief shows in some interesting ways… and to be totally honest… I dont think she was really trying to reach my company, we just happened to be the first Google search result on the list. It happens a lot.

What do you think?

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Best and worst call I’ve ever had, by far. My boss said I handled it great though.

“Well, how can I help YOU?!” How a customer Reverse Uno Card-ed me