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Short and Strange

I’m setting up a new record for a new client and ask her how to spell her name caller says she doesn’t know, do I know?

Caller attempts *Its P…E….N…maybe its double N? O….L…no that doesn’t sound right*

I ask her to find a letter addressed to her with her name on it and call back.

What do you think?

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Want to solve the issue, yet not wanting to follow given advice?

I’m a christian