Seek… medical attention??


I work for an inbound call center that sends free OTC products to those that have the benefit through their insurance. They call us when they want their free stuff.


Me: *normal greeting*

C: Hi. I just cut myself real bad and I need a first aid kit.

Me: Ok, well if you’re bleeding right now seek medical attention first

C: Well here’s my insurance ID I need that kit now.

Me: *types in ID, doesn’t come up* The number you gave me isn’t coming up. What insurance do you have?

C: *something we don’t cover*

Me: We don’t cover that insurance.

C: Then what should I do?

Me:….seek…. medical attention?

*Customer hands up*


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Today was really testing my sanity