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“I told you I wanna lower my bill, why would you give me prices for the highest package?!”

Ughhhhhh.

C- customer
M-me

*opening spiel and verifying account*

C- I need to lower my bill, how much would the highest level of your internet cost without cable services?”

M-xxx.xx plus taxes and fees a month, ma’am.

C-thats too much.

M- well are you planning on streaming with the service or?

C-yes, streaming only after we remove cable.

M-well I usually rec this (want to clarify here that when I say “this” I’m talking about a lower package) speed/usage cap for those purposes at the very least, and that would be xx.xx plus taxes and fees.

C-I TOLD YOU I WANNA LOWER MY BILL, WHY WOULD YOU QUOTE ME FOR THE HIGHER ONE, GOD YOU PEOPLE ARE BORDERLINE SCAMMERS

M- (100% having a shit day and am not dealing with bullshit) ma’am, you asked me what that price was, I told you because you asked.

C-(quiet for a second) right anyway, just downgrade me.

I rolled my eyes so hard I though they might get stuck that way.

What do you think?

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Today is annoying me.

“Just toss is over the branch! It’ll be fine!”