*opening spiel and verifying account*
C- I need to lower my bill, how much would the highest level of your internet cost without cable services?”
M-xxx.xx plus taxes and fees a month, ma’am.
C-thats too much.
M- well are you planning on streaming with the service or?
C-yes, streaming only after we remove cable.
M-well I usually rec this (want to clarify here that when I say “this” I’m talking about a lower package) speed/usage cap for those purposes at the very least, and that would be xx.xx plus taxes and fees.
C-I TOLD YOU I WANNA LOWER MY BILL, WHY WOULD YOU QUOTE ME FOR THE HIGHER ONE, GOD YOU PEOPLE ARE BORDERLINE SCAMMERS
M- (100% having a shit day and am not dealing with bullshit) ma’am, you asked me what that price was, I told you because you asked.
C-(quiet for a second) right anyway, just downgrade me.
I rolled my eyes so hard I though they might get stuck that way.