Company has recalled a medical device which some patients absolutely need in order to survive. They have recommended patients to discontinue use and consult their physicians, meanwhile they are still working on regulation approval for a solution.
How can you tell people to stop using a device (which could kill you if doing this) while not even providing temporary substitutes or other replacement options while you work on a solution?
Understandably I get a lot of upset callers who don’t know what to do; they’ve been told to stop using device and the company isn’t providing any relief until a replacement/repair can be done.
Is this typical protocol for a medical device recall?