This might sound weird, but …


I just want to apologize to all of you who get abused by so-called professionals all day long. I’ve posted here before – I work in the billing department of a small hospital and have shared a few stories about the misery of having to make past-due calls as part of my daily duties. Well, I sit next to a collector who is on the phone with insurance companies all day and she’s rude and abusive to every single one of them. Since she is friends with our manager, our manager turns a blind eye/ear to it. And since no one is willing to address it, it just keeps getting worse and worse.

So I’m terribly sorry to all of you who spend your days being abused for things outside of your control, being called lazy and useless (she’s on a roll today with the manager out of the office – she doesn’t usually get so … *descriptive*), and all the rest of the nonsense you’re forced to tolerate to do your jobs. I’ve never met anyone in my life who gets hung up on so often and I honestly don’t blame anyone who hangs up on her – she deserves it every single time.

Edit: Thank you for the awards, kind strangers!


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How do you handle stress during and between calls?