My first call centre experience


My first customer was so sweet, I could not have asked for a more understanding one.

I made an embarrassing mistake – I put her on hold to call through to a supervisor to help me confirm something, and when I thought I’d got through I began explaining…

“The customer needs help with A and I am not sure how to do B … nor C nor D can you help me?”

As you can imagine, with pure panic in my voice.

What do I know, the customer’s voice on the other side floats across “oh you’re still on call with the customer right now, I’m not on hold.”

I’m so embarrassed I want to sink into a hole. I panicked about the customer to the customer.


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Can I offer constructive criticism?

Caller made me cry