Looking for coaching & training insights


Hey guys, I’ve posted here a little while ago about wanting to share the agent perspective on our podcast.

My company (Balto) wants to help amplify the voice of the agent and share your opinion with managers and leadership (anonymously if needed).

In this case, I’m planning a segment on coaching and training. Would love to get your takes on

– what’s broken in contact center coaching?
– have you worked for a company with a great coaching & training program? What was it like?
– if you could build a coaching program, what would you do differently?

Anyone here who would be interested in contributing? Would love to send you a coffee as a small thank you 😊


What do you think?

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