How do you guys cope when quitting is not an option?


I’ve been working in a call center for Bank of America for 3 years and saying I hate my job is an understatement.
Every single day I get yelled at and cussed out over things I don’t get to decide on such as fees, check holds, etc.

It wasn’t so bad at first but there are so many things we have to micro-manage such as surveys and call times which management values more then the actual job of doing things the customer wants.

I’m so devastated and mentally exhausted that I would literally be dead than alive. Quitting is not really an option because of the income situation and the amount I make. I sob and worry to death ever day and I wish I could just die so I don’t have to live this miserable life and not worry about letting my family down. I can’t talk to any therapists because I can’t afford it.
How do you guys cope?

I was dealt a shitty hand doing something that’s mentally killing me for a living. I wouldn’t wish this on my worst enemy. I never knew how cruel people could be until I started working here and management doesn’t care, I’m just another number for surveys.

I don’t have any sick time or vacation time. I’m at my wits end..

EDIT- I can’t believe I got so many responses and I can’t begin to thank each one you for it. I’m just gonna say screw it and look for another job. Anything will be better than this and I know it. I probably won’t find a job that pays this much but fuck it.

It feels so comforting knowing there are others that have experienced what I’m going through. Honestly thank you everyone from the bottom of my heart for the replies..I hope for the ones that are in my situation that you find a way out and even though I don’t know you, I’m thinking about you.


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I missed the phones briefly

Some manager asks for my user, skillset and team number. What could this mean?