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Rinse and repeat with this scenario.
Today someone caled for the customer saying that the customer couldn’t speak.I need to speak to the customer to ask if they are ok for this person to speak for them.Cstomer says yes.
Mother/husband/next door’s gardener/whoever it is starts to speak for customer.Customer is right there speaking at the same time and making it very difficult to understand two people now talking at the same time about different things.
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