I hate when I’m trying to take down info for a prior auth and I ask for the Dr’s info and the exchange is always like
Me: can you confirm the dr’s office fax number?
Asst: 928*speaking as fast as they possibly can*
Me: I’m sorry, could you repeat that please? I heard 928..
Asst: *speaking faster* 7098
Me: …ok. Well could you confirm the office address please?
Me: *barely heard the street name* …..ok.
Listen, I don’t like having to ask you to repeat yourself 100 times anymore than you like having to do so. I can type pretty fast, but not THAT fast so don’t be pissed when you don’t get your info sent to the right place, butthole. I give up trying and just put down what I heard, wether it’s right or not isn’t my problem.