Background experts

I work for a massive telecom/isp in the UK and I hate hate hate background experts. Like when someone rings up to enquire about a price, you tell them… Then the expert in the back ground tells them I’m not giving them the cheapest price as the requested, or the speeds I said arnt correct and “the speeds are a scam get him to tell you the actual speeds”… A few times iv said “look, I’ll have a conversation with one of you”…. Do people not realise how heavily regulated we are… If I tell incorrect speeds or prices I can lose my job for miss selling. Does this happen in other call centre type jobs? Ie banking?

submitted by /u/Stainedseaman
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Such a nice change

Please continue to tell me how I’m horrible at providing customer service, thank you.