Customer: I’m missing one of my items.
Me: oh no! Let me take a look.
checks tracking info
Me: Have you opened the boxes yet?
Me: being intentionally vague jic Are you able to open them now?
Customer: Yes but there’s only this many and there should be this many
Me: Okay, but can you open the boxes for me, please? Just to double check?
Customer: I can take a picture. There are just this many boxes
Me: No pictures needed. I just need you to open the boxes just to check. Are you able to do that?
finally opens the boxes
Customer: Oh! There they are! Tysm!
Me: 🙃 yw!